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Terms and Conditions

Thank you for choosing T-Blade, LLC (“T-Blade”) for your purchase. We appreciate your business and will process and fulfill your order after you review and accept the following General Terms and Conditions.

T-Blade reserves the right, at any time, to modify or update these General Terms and Conditions, pricing and website photographs which may change without notice and are subject to correction. Due to availability and upgrades, the product you receive may differ from photographs on our website or promotional material.

Ordering

Orders placed by the customer may be done by telephone, mail, fax, email or through the T-Blade. com website. A T-Blade representative will inform the customer of the appropriate payment method for orders made by way of telephone, mail, fax or email. Orders placed through the T-Blade. com website must be paid in full by way of a credit card via Paypal. The T-Blade. com website uses technology that is the industry standard for secure online transactions. Our security measures are designed to prevent anyone from stealing and using your credit card number.

Sales Tax

Sales tax is charged at the applicable rate, depending on the destination of the order.

Shipping

Orders are normally shipped within 48 hours of their receipt. We only accept orders for delivery to a street address in the United States. For customers with a Canadian delivery address and others outside the continental U. S. , please contact T-Blade by phone at 248-289-3170 or by email at sales@t-blade. net as these orders may be subject to additional shipping charges, brokerage, customs duties, taxes and fees.

All orders are shipped via common carrier. Please inspect your package for damage before accepting it. When shipping damage has occurred, please file a claim with the carrier. Your order will be shipped F. O. B. Rochester Hills, Michigan and the cost of shipping and handling will be added to your purchase.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

User Protection / Privacy Policy

T-Blade will only maintain information relevant to helping us identify and address the purchase made by the customer and we will not sell, distribute or otherwise make available to any third party any of the information you provide.

Cancelling Order

Customer may cancel an order so long as a T-Blade representative is notified prior to the product being placed with a common carrier for delivery. If the purchased product is released by us for delivery, customer may return/exchange the purchase in accordance with the terms below.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund less a 20% restocking fee and shipping cost, buyer is responsible for return shipping. If the return was a result of our error, t-blade will exchange the product and bear all shipping costs.  

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Customer may also return or exchange his/her purchase by first notifying T-Blade North America, Inc by way of telephone or email and the confirmation by a T-Blade representative that the return/exchange will be accepted. If customer returns his/her purchase without the consent of a T-Blade representative, customer will not receive a refund. All returns/exchanges must be accompanied by a copy of the original invoice provided by T-Blade. No returns/exchange for non-warranty reasons will be accepted more than thirty (30) days after delivery date to the customer. If customer returns/exchange a part for a non-warranty reason, customer will be charged a restocking fee of 20% of the purchase price in addition to the shipping costs for delivery and return. T-Blade North America, Inc cannot accept a return if the product has been painted or modified in any way, shape or form.

We will send you a shipping label if the return is our error, otherwise:

1. Please send your unused products with the original packaging to the following address:

T-BLADE RETURNS DEPT.  
Attention: RMA reference (include your order # here)
1832 Star-Batt Dr
Rochester Hills, MI 48309

**We suggest you get a tracking ID for your records

2. Once we receive the returned items back to our facility and approve the condition, we will process a refund for the product charges only. ** If it was predetermined that the error was ours, we will either refund the shipping charges or pay for the correct items to be reshipped.  

3. Please place a new order for the correct items if an exchange is not requested.

Although we make every effort to process your return within 2 weeks of package receipt, if you need the replacements immediately we suggest placing a new order prior to the completion of the refund.

Please contact us directly if you have any questions.

Limited Warranty

All T-Blade products carry a 60-day non-transferable warranty from the date of shipment to the original purchaser. This warranty covers defects in materials or workmanship but excludes product defects caused by normal wear and tear, environmental conditions, misuse, abuse, neglect, fire, theft, alteration, disassembling, defects caused by induced failures, acts of God, natural disasters, application of chemicals or cleaners other than those recommended by T-Blade in its manual or product instructions that affect the product.

AS CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR A BREACH OF WARRANTY DESCRIBED ABOVE, T-BLADE WILL EITHER REPAIR OR REPLACE THE PRODUCT AT ITS DISCRETION. T-BLADE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF ANY PRODUCT SOLD OR ARISING OUT OF ANY BREACH OF WARRANTY. T-BLADE DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL T-BLADE’S LIABILITY EXCEED THE PRICE PAID BY THE CUSTOMER FOR PRODUCTS SOLD.

Legally Bound

By accessing and using the T-Blade. com website customer agrees to be legally bound by all these terms and conditions. If you do not agree with any of these Terms and Conditions, do not use the T-Blade website and do not place orders through T-Blade website or otherwise.

Copyright / Trademark Notices

The information presented on the T-Blade. com website is protected by copyright. The information, text and graphics contained in the website are for personal use only and may not be reproduced, adapted or published, in whole or part, without the consent of T-Blade. The T-Blade mark and design are registered trademarks.

Applicable Law / Jurisdiction

Customer’s order shall be deemed to be accepted in the State of Michigan, USA, and shall be governed by and construed under the laws of the State of Michigan without regard to conflict of laws rules. The Federal and State courts for Oakland County, Michigan, shall have exclusive jurisdiction and be the sole proper venue for any legal action arising out of customer’s order.